Privacy Policy
Agtrac Machinery
Effective Date: 18 June 2026
Purpose
Agtrac Machinery is committed to protecting the privacy of our customers, suppliers, employees and website users. This Privacy Policy explains how we collect, use, store and disclose personal information.
Personal Information We Collect
The personal information we may collect includes:
Name
Address
Telephone number
Email address
Business name and contact details
Information relating to machinery purchases, ownership, servicing and warranties
Payment and finance-related information where required
Information provided through enquiries, quote requests, service bookings, promotions or other communications with us
How We Collect Personal Information
We may collect personal information:
Directly from you when you contact us
When you purchase products or services from us
When you request a quote or make an enquiry
Through our website and online forms
Through social media platforms
From manufacturers, suppliers, finance providers or other parties where authorised by you or permitted by law
How We Use Personal Information
We may use personal information to:
Supply products, parts and services
Process orders and payments
Manage warranty claims
Arrange finance applications when requested
Respond to enquiries and provide customer support
Send service reminders, warranty notifications and product information
Improve our products and services
Meet our legal and regulatory obligations
Disclosure of Personal Information
Agtrac Machinery does not sell, rent or trade personal information to third parties.
We may disclose personal information where necessary to:
Manufacturers and suppliers for warranty or product support purposes
Finance providers where finance has been requested
Professional advisers, accountants or legal representatives
Service providers who assist us in operating our business
Government authorities or regulators where required by law
We take reasonable steps to ensure that any third parties receiving personal information handle it appropriately and securely.
Overseas Disclosure
Agtrac Machinery may use cloud-based software and service providers whose servers or operations are located outside Australia.
As a result, personal information may occasionally be stored, processed or accessed outside Australia. We take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with Australian privacy requirements.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored in electronic systems, cloud-based software, email systems and physical records maintained by Agtrac Machinery.
Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.
Requests should be made using the contact details provided below. We may require proof of identity before providing access to personal information.
Privacy Complaints
If you believe we have breached your privacy or mishandled your personal information, you may lodge a complaint with us using the contact details below.
We will acknowledge your complaint, investigate the matter and aim to provide a response within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website and Cookies
Our website may use cookies and analytics tools to help improve website performance and user experience.
You may adjust your browser settings to refuse cookies; however, some website functions may not operate correctly if cookies are disabled.
Contact Us
For questions, requests for access or correction, or privacy complaints, please contact:
Agtrac Machinery
59 South Western Highway
Donnybrook WA 6239
Phone: (08) 9731 1000
Email: admin@agtrac.com.au
Changes to this Policy
Agtrac Machinery may update this Privacy Policy from time to time. The current version will be available on our website and will take effect from the date of publication.
